Skatells Jewelers

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If for any reason you need to return an item, you must have a Return Authorization Number (RA#) from our customer service department. Please refer to our Return Policy below for complete instructions.

30 Day Return Policy:
We operate a 30-Day risk-free return/exchange policy. If you are not satisfied with your purchase you can return the item/s. Any returned item/s must be received by us within 30 Days of your initial invoice/receipt date.

Custom Work, Special Orders, Personalized or Engraved items cannot be returned, unless there is an error on our part.

In order for us to process your return accurately and efficiently, we ask that you include with your merchandise your sales receipt. Be sure to include all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused, in it's original box and outer box.

Call our customer service department at 864-297-3719, hit 0 for Operator, and ask for a return authorization number (RA#). Clearly print the number on the outside of the package. We are unable to process returns without the return authorization number. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.

Ship the items via FedEx or UPS and retain your copy of the receipt, copy of your postal documents, make sure you insure the package (for the amount of the sale) and receive a tracking number to confirm your shipment. Also, email us the tracking number of the package to info@skatell.us.

Return your items to following address:

Skatell's Jewelers

743 Congaree Road

Greenville, SC 29607

864-297-3719

email: info@skatell.us

How To Prepare Your Returned Shipment:

To return a diamond or jewelry item to Skatell's Jewelers, follow our three step process:

Your Return Authorization Number. Call 864-297-3719, ext 0 and you will be given a Return Authorization #. Write this number on the return sticker. Affix the sticker to the outside of the box you are returning.

Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $200 replacement cost. For security reasons, do not write Skatell's Jewelers anywhere on the outside of the box, just Skatell's and the return address.

Insure Your Package.

You can ship it via any carrier (FedEx, UPS). Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*

You must follow these instructions exactly, failure to do so will prevent the processing of your return.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, re-sized (by a jeweler other than Skatell's Jewelers), or damaged in any way cannot be accepted for return. Returns with no Skatell's Return Authorization number (RA#), and packages that are improperly packaged or uninsured will be refused receipt.

864 288 2501

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Store Location: Skatell's Centre, 743 Congaree Road, Greenville, SC 29607 tel (864)288-2501 - (864)297-3719 Email: info@skatell.us
Store Hours: Mon. - Fri.: 10:00am - 6:00pm, Sat.: 10:00am - 2:00pm, Sun: Closed
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